Booking Terms

Rental Agreement

This Vacation Rental Agreement (“Agreement”) is between Bella Vista Private Resort (“Owner,” “we,” “us”) and the guest named at booking (“Guest,” “you”). By reserving and paying the deposit, you agree to all terms below.

1. The reservation

  • Property: Bella Vista Private Resort, Macacona, Esparza, Puntarenas Province, Costa Rica.
  • The booked space(s), dates, and guest count are as shown on your booking confirmation.
  • Maximum occupancy may not be exceeded without our written approval. The whole property sleeps up to 28. Only guests included in the booking may stay overnight.

2. Rates, deposit & payment schedule

  • Nightly rental is charged per the confirmed rate × number of nights. A cleaning fee and any add-ons (guest house, treehouse, tiny house, vehicle rentals, meals, event setup, airport transfers) are itemized separately on your confirmation.
  • Deposit to reserve — 50% of the nightly rental only (not the cleaning fee, not add-ons) is due at the time of booking. This deposit is NON-REFUNDABLE and reserves your dates.
  • Final payment — the remaining 50% of the nightly rental, the cleaning fee, and all add-ons are due 30 days before arrival. If you book within 30 days of arrival, full payment is due at booking.
  • Add-ons are never part of the deposit — vehicles, meals, event services, and transfers are paid with the final payment (or arranged directly, e.g., meals settled with the resort manager).
  • Missed final payment: if the final payment is not received by its due date, we may treat the reservation as cancelled and retain the deposit.

3. Direct-booking discount

  • Guests who book directly with us receive the best available rate versus the equivalent Airbnb price.
  • Returning guests who book directly receive an additional discount. You qualify as a returning guest if you have previously stayed at any of our three Costa Rica properties — Bella Vista Private Resort, The Majestic Lodge, or Johnny’s Beach Bungalow. Contact us directly to claim it.

4. Cancellations & refunds

  • The deposit is non-refundable.
  • No refunds are given for cancellations, early departures, or unused days, for any reason.
  • We strongly recommend travel insurance to protect against unexpected changes (illness, flights, weather, emergencies).
  • If something at the property is not right during your stay, tell us immediately and we will do our best to fix it.

5. Green-season note (courts)

During the green season (usually May, September, October, and November) it often rains mid-day, though mornings and evenings are typically sunny. For guests who have rented the whole property, if rain keeps you off the courts we will help arrange covered courts about 25 minutes away and cover the court rental for up to 4 courts for up to 2 hours, or up to 2 courts for up to 4 hours, per rained-out day, arranged through our resort manager and subject to availability. A “rained-out day” means the rain set in early enough that you were unable to play at the property that day.

6. House rules

  1. Smoking. No smoking in or around the house.
  2. Illegal drugs. No using illegal drugs on the premises (including marijuana). If caught, you will be asked to leave without a refund.
  3. Alcohol. Please drink responsibly. If you use our vehicles, the driver may not consume any alcohol while driving; if this occurs, you will be asked to leave without a refund.
  4. Who may be on the property. Only the booking guests are allowed on the property. For events arranged beforehand, approved event attendees may also come. Please don’t bring locals or other visitors without prior authorization.
  5. Not a party house. Events (weddings, retreats, gatherings) are welcome only when booked as an event, with the whole property reserved for your group.
  6. Shared vs. private areas. The gym and pickleball courts are shared by guests of all homes. The main-house pool is only for guests renting the main house. If you haven’t rented the whole property, please respect the privacy of other guests’ homes.
  7. If something breaks, please let us know right away so we can take care of it.
  8. Requests & accommodations. Let us know if you need anything — extra towels, table salt, and the like. We’re happy to help.
  9. Food storage. Costa Rica is a jungle environment — please keep all food in containers or the refrigerator so you don’t attract ants or other critters.
  10. Wildlife & insects. Even with regular pest control, you may encounter bugs or animals in or around the property. Let our caretakers know and they’ll handle it.
  11. On-site staff. Our caretakers live on-site, and groundskeeping and pool care happen most days.
  12. Pets. No pets. Bella Vista does not accommodate pets.
  13. Check-in / check-out. Check-in is at 4:00 PM; check-out is at 10:00 AM. Self check-in via a gate code and smart-lock code, communicated a day or two before arrival.

7. Damage & responsibility

You are responsible for the property and its contents during your stay and for any damage beyond normal wear caused by you or your group. We may bill you for repair or replacement of damaged items.

8. Assumption of risk & liability

You and your group use the pool, jacuzzi, pickleball courts, gym, grounds, mountain roads, and any vehicles at your own risk. Costa Rica is a natural, mountainous environment. To the fullest extent permitted by law, Owner is not liable for accident, injury, illness, or loss of property, and you agree to hold Owner harmless from claims arising out of your stay, except to the extent caused by Owner’s gross negligence or willful misconduct.

9. Acceptance

By paying the deposit and/or checking “I agree to the rental agreement,” you confirm you are at least 18, are authorized to book for your group, and agree to all terms above.

Questions about any of these terms before you book? Call or text +1 (602) 430-2232 or send us a message.